Last updated: September 23, 2026
Refund request window
Refund requests must be submitted within 7 days of purchase by contacting info@gemellibiz.com. Please include the email address used for the purchase and enough information for Gemelli Business Services to identify the transaction.
Digital-product access
PolicyCraft is a digital product that provides access immediately after a verified purchase. Because access to digital HR policy content and tools is delivered promptly, purchases are generally non-refundable once access has been delivered. A change of mind, completion of a handbook, or failure to use the product does not by itself create refund eligibility.
When a refund may be provided
Gemelli Business Services may provide a refund for a duplicate charge, a material technical failure that prevents access or use and that Gemelli Business Services cannot reasonably resolve, or when a refund is required by applicable law.
Technical issues
If you experience an access or product-function problem, contact Gemelli Business Services promptly so we can attempt to correct the issue. We may request reasonable information needed to confirm the account, transaction, and technical problem.
Approved refunds
Approved refunds are returned through the original payment method when practical. Processing time after approval may depend on Stripe, the card network, and the customer's financial institution.